Background

Marrybrown, winner of numerous domestic and international franchise industry awards, is proudly Malaysian-owned and has over 30 years of franchise experience under its belt. The homegrown fast food chain is currently the world’s largest Halal Quick Service Restaurant (QSR) brand originating from Asia. Marrybrown Ayer Hitam located approximately 1 km from Ayer Hitam toll. This branch become an attraction for many people because  it is located on the main road that connects the two main cities Kluang - Batu Pahat. This franchise are easy for people to see from the main road.

Marrybround Ayer Hitam

Our Location

No.2, Jalan Putra, Taman Medan Putra, Ayer Hitam, Kluang 86100

Operation

The time for our operation:

Monday - Friday     :     1000 am - 1000 pm

Saturday - Sunday :     1000 am - 1200 pm

Attraction

This restaurant become an attraction for many people because  it is located on the main road that connects the two main cities Kluang - Batu Pahat. This restaurant always been visited because of its strategic location in the centre of Ayer Hitam's shopping place. It is easy for people to see. 

Front door

We are an establishment that is run by Malaysians and managed by Malaysians. We took it upon ourselves to create a selection of food that would make Malaysia proud on the international scene. So, any offices or companies can hold functions at any place and anytime! All our achievements add to our Malaysian identity. But it has only been possible because you invited us to share your lives.

Introduction

About us

Marrybrown, was founded in 1981, as a restaurant company that operates and franchises Marrybrown restaurants, through 15 countries throughout Asia, Middle East, and Africa.

Marrybrown is among the nation’s leading fast-food chains, with more than 130 quick-serving restaurants in Malaysia and more than 350 international restaurants. As the first major fast-food chain to develop and expand the concept of “Something Different”experiences. Marrybrown has always emphasized on halal products serving millions of guests world-wide.

Marrybrown pioneered a number of firsts in the quick-serve industry. It was the first major fast-food chain that introduced menu items that are now staples on most fast-food menu boards, including Rice based products, Chicken Porridge, Sate burger and Curry Kari.

Today, Marrybrown offers a broad selection of distinctive, innovative products targeted at the fast-food consumer. Chicken represents the core of the menu, including the signature Lucky Plate, Chicken Porridge, Nasi Marrybrown the 100% Black Pepper Chicken-A-Licious. And, because value is important to fast-food customers, the company also offers value-priced products on “All-Time snacks,” including muffins, burgers.

Our Core Values

• Passion for our brand
• Food Quality and Safety
• Continuous Improvement and Innovation
• Care & Respect and Personal Accountability
• Excellence in Customer Service
• High Standards in Personnel Growth and Development through Consistent Training
• Excellence through High Q.S.C.V

Facilities

Comfortable

At Marrybrown, we also provide a comfortable dining space for all our visitors. We recognize that improving the quality of life and economic vitality of the communities in which we conduct business is in the best interest of our company, our patrons, our employees and our industry.

Comfortable

Birthday Celebration

Besides that, we also provide space for a birthday party celebrations and other parties. It is comfortable and spacious next to a children's playground. This fits well with the concept of joy for the birthday celebration.

Space for party

Playground

We always maintain relationships with customers and also kids. And to show our appreciation to customers for support us, we also provide a playground for kids. 

Menu

Something Different!!

Among the things that make peoples love to visit Marrybrown restaurants are the variety of menu provided. People have many options of choice for Marrybrown menu. 

For visitors with families and in larger numbers, they are also can save money with the family menu. We are also provide a special menu for kids. 

Halal Policy

Brands guarantees that all the products it manufactures and sells in Malaysia are Halal. The QSR Brands Shariah Advisory Council stringently oversees the whole chain of its halal food manufacturing processes to ensure Halal compliance with JAKIM's Halal Certification requirements.

JAKIM's Halal logo are displayed on all of our product packaging certifying that it has passed the tests of Halal compliance. To ensure that all our products conform to Halal requirements, apart from obtaining Halal Certificate for its operational premises, we operate stringent internal controls over raw materials procurement, manufacturing, packaging, storage, transportation and utensils.

The halal menu features a wide variety of tasty meals including Crispy Chicken, Delicious Satay Burger, NasiMarrybrown, Speciality Wrap, Fish ‘n’ Chips, Mi Kari, Chicken Porridge, finger foods, salads, fun fries and a range of hot and cold beverages and desserts – the only one of its kind in town and really “ something different “ for everyone.

Customer feedback form

We conducted a survey of 15 customers and the results as follows:

CUSTOMERS NAME LIST

Ref no.	Name	Age (year)	Address	Status
1.	Abd Karim bin Mazlan Yap	46	Bt Pahat	Married
2.	Muhd Zulfadli bin Yusuf	25	Ayer Hitam	Single
3.	Muslimah binti Tokijan	54	Pt Raja	Married
4.	Kunasegaran al Magendran	47	Seri Gading	Married
5.	Salamiah binti Abu Zahar	37	Kluang	Married
6.	Nazli bin Latif	28	Ayer Hitam	Single
7.	Nur Safina bin Abdul Wahab	31	Rengit	Married
8.	Jamaliah binti Katnin	46	Ayer Hitam	Married
9.	Mohd Fairus bin Md Rodi	29	Pt Botak	Single
10.	Zabedah binti Murtaji	47	Melaka	Married
11.	Alex Lamius bin John Di	32	Kluang	Single
12.	Tarmidi Hap bin Kamal Hap	49	Ayer Hitam	Married
13.	Mohd Maliki bin Marjin	52	Btr Pahat	Married
14.	Nur Halimah binti Shamsuddin	39	Pt Yaani	Married
15.	Mastini binti Muskarjo	36	Pt Karjo	Married

QUESTION:

No	Question	Feedbackn 1	Ref no.	Feedback 2	Ref no.	Feedback 3	Ref no.
1.	How often you come to KFC	Once a week	3,6,12,14,15	Once a month	1,4,7,9,10,11,13	2-3 times a month	2,5,8
2.	How long you been customer for KFC	1-12 months	11,13	1-3 years	1,3,6,12,14,15	Over 3 years	2,4,5,7,8,9,10
3.	How satisfied are you with the menu/service	Very satisfied	3,6,12,13,14,15	Satisfied	2,5,7,8,9,10	Neutral	1,4,11
4.	What impressed  you most about menu/service	Quality	2,5,8,9,10	Price	1,4,7,11,13	Service	3,6,12,14,15
5.	Compared to similar products offered by other francise	Much better	1,2,4,5,7,8,9,11,13	Same	3,6,10,12,14,15	Worst	-
6.	Would you maintain for our product in the future	Definitely	3,6,12,14,15	Probably	1,2,4,5,8,9,10	Not sure	7,11,13
7.	Would you recommend  our product/service to the other people	Definitely	1,3,4,6,7,11,12,13	Probably	2,5,8,9,10	Not sure	14,15